VacApex Limited Product Warranty

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Five (5) Year Limited Consumer Product Warranty

VacApex warrants that the product shall be free from defects in material and workmanship for a period of 5 years from the date of original purchase (“Limited Warranty Period”), provided the product was used in accordance with its use and care instructions (e.g. in the intended environment and under normal circumstances).

Your Limited Warranty Benefits

During the Limited Warranty Period and subject to this limited Warranty Policy, VacApex will, in its sole and exclusive discretion, either (i) refund the purchase, (ii) repair any defects in material or workmanship, or (iii) replace the product with another product of equal or greater value. 

Who is Covered? 

This limited warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the limited warranty. The original consumer purchaser must provide verification of the defect or malfunction and proof of the date of purchase to claim the Limited Warranty Benefits.

Be Aware of Unauthorized Dealers or Sellers. 

This limited warranty does not extend to products purchased from unauthorized dealers or sellers. Our limited warranty only extends to products purchased from authorized dealers or sellers that are subject to our quality controls and have agreed to follow its quality controls.  Please be aware, products purchased from an unauthorized website or dealer may be counterfeit, used, defective, or may not be designed for use in your country. You can protect yourself and your products by making sure you only purchase from VacApex or its authorized distributors.

If you have any questions about a specific seller, or if you think you may have purchased your product from an unauthorized seller, please contact our Customer Support via support@VacApex.com

What’s Not Covered? 

• Normal wear and tear, including parts that might wear out over time (e.g. batteries, filters, cleaning brush, essential oil pads, etc.);
• If the proof-of-purchase has been altered in any way or is made illegible.
• If the model number, serial number or production date code on the product has been altered, removed or made illegible.
• If the product has been modified from its original condition;
• If the product has not been used in accordance with directions and instructions in the user manual;
• To damages caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
• To damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance;
• To damages or defects caused by service or repair of the product performed by an unauthorized service provider;
• To damages or defects occurring during commercial use, rental use, or any use for which the product is not intended;
• If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, dishwasher, or water (unless the user manual expressly states that the product is dishwasher safe).
• Incidental and consequential damages.
• To damages or defects exceeding the cost of the product.

Claiming Your Limited Warranty Service in 5 Simple Steps:

1. Make sure your product is within the specified limited warranty period.
2. Make sure you have a copy of the invoice and order ID or proof-of-purchase.
3. Make sure you have your product. DO NOT dispose of your product before contacting us.
4. Contact our Customer Support team via support@VacApex.com.
5. Once our Customer Support team has approved your request, please return the product with a copy of the invoice and order ID. 

 

CHANGES TO THIS POLICY

We may change the terms and availability of this limited warranty at our discretion, but any changes will not be retroactive.

This warranty is made by:

VacApex and its authorized distributors